FAQ

Browse the questions below or use the sidebar. For platform constraints and workarounds in depth, see Limitations.

My rule isn't working Troubleshooting checklist — activation, targeting, matching, timing, and conflicts.

Discount for a specific payment method (e.g. prepaid)? Why it can't be automatic, and the discount-code workaround with step-by-step setup.

COD fee not working? Fee not showing, still showing after removal, or wrong amount.

Percentage fee on the order (e.g. 3% COD)? Flat fees, tiers, and the percentage-to-tiers calculator.

Does Payflow charge commission? No commission on fees or orders — Free vs Pro plan features.

PayPal hidden from Express and payment list? Express checkout hiding modes and why selective hide needs Shopify Plus.

Rename Shop Pay, PayPal, or Apple Pay? Brand-logo methods cannot be renamed; you can still hide or reorder them.

Credit cards in the US and Canada Why Visa/Mastercard as separate entries need Shopify Plus on US/CA stores.

How many rules can I save? Active and testing caps per customization type, including other apps' rules.

Draft orders When Payflow runs for draft order checkout vs admin-built orders.