FAQ

Browse the questions below or use the sidebar. For platform constraints and workarounds in depth, see Limitations.

My rule isn't working Troubleshooting checklist — activation, targeting, matching, timing, and conflicts.

How do I test a rule? Testing mode, the test storefront, private windows, and remembered payment or shipping choices.

Cash on Delivery does not show? COD Setup state, the keyword, delivery profiles, digital products, and other apps.

Free shipping only for prepaid orders? Why a shipping rate cannot depend on the payment method, and the two-rate setup that works.

Shipping not available after hiding a rate? Keep at least one rate in every zone a rule applies to.

Discount for a specific payment method (e.g. prepaid)? Why it can't be automatic, and the discount-code workaround with step-by-step setup.

COD fee not working? Fee not showing, still showing after removal, or wrong amount.

Percentage fee on the order (e.g. 3% COD)? Flat fees, tiers, and the percentage-to-tiers calculator.

Does Payflow charge commission? No commission on fees or orders — what Free, Premium and Pro include.

PayPal hidden from Express and payment list? Express checkout hiding modes and why selective hide needs Shopify Plus.

Rename Shop Pay, PayPal, or Apple Pay? Brand-logo methods cannot be renamed; you can still hide or reorder them.

Credit cards in the US and Canada Why Visa/Mastercard as separate entries need Shopify Plus on US/CA stores.

How many rules can I save? Active and testing caps per customization type, including other apps' rules.

Draft orders When Payflow runs for draft order checkout vs admin-built orders.

Why is the cheapest shipping option first? Why Payflow preserves Shopify's cheapest eligible shipping default while reordering the rest.

Target shipping rates by price Use actual checkout shipping amounts, including free rates, exact prices, thresholds, and ranges.