Delivery Customization

Delivery Customization controls which shipping rates appear at checkout, their labels, and their order. Like Payment Customization, you enable actions in the sidebar (Allow the following actions), build conditions under When the following conditions are met, and use the + Add AND condition and + Add OR group buttons below the conditions to grow your logic. The preview shows how rates are affected.

Choosing whether to hide, rename, or reorder shipping methods in Payflow

What a Delivery Customization includes

Each Delivery Customization includes:

• One or more enabled actions — hide, rename, or re-order shipping methods, configured after you tick the relevant options in the sidebar
• Optional conditions — click + Add AND condition to add another row in the same branch (all must match); click + Add OR group to add another branch (the rule runs when any branch matches)
• One evaluation — when your conditions match, every enabled action runs together

Payflow activates each customization as a native Shopify Function. Which conditions you can combine still depends on condition sets (Shopify Function input limits). See Condition Sets, including Set 6 — Combined.

Create a Delivery Customization

1. In Payflow, click Create customization and select Delivery Customization.
2. Enter a descriptive name (e.g. “Hide Express outside UK”).
3. In the sidebar under Allow the following actions, enable the actions you need, then configure targets in the main panel.
4. Optionally add conditions under When the following conditions are met. Click + Add AND condition or + Add OR group below the conditions as needed.
5. Review the preview against your shipping rate names (see Preview and matching shipping rates).
6. Click Save.

Hide a shipping method

What it does
Removes a shipping rate from the list customers see at checkout (for the checkout contexts where your rule applies).

When to use

• Restrict express or same-day options to certain cities or postcodes
• Hide pickup or local delivery when the address is outside your service area
• Filter rates by name pattern when you have several similar carrier options

How to target

Mode	When to use
Store rates	Choose from the shipping rates defined in Shopify admin → Settings → Shipping and delivery — not a separate Payflow list. You pick the rate by name from your store configuration. If the same name is used in more than one zone or profile, Payflow shows zone context and Configure zones so you can target the right instance or limit the rule to specific regions.
Text contains	Hide any rate whose checkout title contains your text (case-insensitive). Same idea as Payment Customization — good for patterns (e.g. every rate with “DHL”).
Text does not contain	Hide rates whose titles do not contain your text — a show-only style filter. Same behaviour as Payment Customization.
Equals to	Hide only when the rate title equals your string exactly. Same behaviour as Payment Customization.
Free shipping (price is 0)	Hide rates whose actual checkout price is 0, even if the rate title does not include “free”.
Price equals / at most / at least / between	Hide rates by the actual checkout amount Shopify provides for that rate. Useful for price bands such as free, economy, premium, or freight rates.

Heavy carts and carrier name patterns

Use Total weight (at least your limit) with Hide → Contains text so every rate whose title shares a substring (e.g. a carrier name) drops off together. Full steps: Hide shipping by cart weight.

Example: hide shipping options that match a carrier name when the cart is over a weight limit

When a rate is a normal row in Shopify admin → Settings → Shipping and delivery, picking it under Store rates is usually the least ambiguous option: Payflow uses the same names you saved, with disambiguation when the same title appears in more than one zone.

Store rates first

For rates that exist in Shipping and delivery, Store rates is the most direct match: it follows the names you configured. Use Text contains, Text does not contain, or Equals to when you need pattern rules, or use price targets when the actual checkout amount is the reliable signal (for example, free shipping at 0).

Under Hide and Rename when you use Select from store rates, Payflow loads your Shopify rates so you can search, multi-select, and add more with + Add shipping method. When a rate exists in more than one zone, you’ll see a zone count (for example 2 zones) and region labels; use Configure zones if you want the action to apply only in some of those regions — not everywhere that rate name appears. (Reorder does not use Select from store rates; see Reorder shipping methods.)

Picking shipping rates from your store: zone badges and Configure zones for rates used in multiple regions

In Configure zones, choose All zones to affect every place that rate is offered, or Specific zones only to limit the rule — for example hide Standard international in the EU zone but leave it available in your International zone. The dialog summarizes which countries are included before you save.

Limiting a store rate to certain shipping zones: all zones or a custom subset

Dynamic / calculated rates

Rates that are generated at checkout (carrier-calculated labels, some app rates, live quotes) do not appear in the Store rates picker — you cannot target them that way. Use Text contains, Text does not contain, or Equals to with the shipping rate name as it appears to the customer at checkout (inspect a real checkout or test order), or use a price target when the amount is the reliable signal.

Rename a shipping method

What it does
Changes the customer-facing name of a shipping rate at checkout.

When to use

• Translate rate names for a market or Shopify Market
• Replace internal codes (“STD_GROUND_V2”) with friendly copy
• Clarify delivery expectations (“Standard — 3 to 5 days”)

How to target

Same modes as Hide: Store rates, Text contains, Text does not contain, Equals to, and price-based targets such as Free shipping (price is 0) or Price between. Dynamic rates follow the same rules: match the checkout title when the name is reliable, or match the actual checkout price when the amount is the reliable signal.

You can scope a rename with Shipping country, Shopify Market, Checkout language, or other conditions — whichever matches how you segment customers.

B2B or tagged customers

Pair Business customer (B2B), Customer tag, or similar with Rename so segment-specific labels appear without changing the underlying Shopify rate. Full steps: Rename shipping for B2B or tagged customers.

Example: a different shipping label for business customers, with a checkout preview

Reorder shipping methods

What it does
Changes the order of shipping rates in the checkout list, or sorts the whole list by price.

When to use

• Surface your preferred default option first
• Move premium or slow options lower without removing them
• Keep preferred shipping groups near the top while preserving Shopify’s cheapest eligible default

Options

• Move to top — first in the list
• Move to bottom — last in the list
• Move to position — fixed index (1 = first)
• Manual — build ordered groups with Contains text, Text does not contain, Equals to, or price targets such as Free shipping (price is 0) and Price equals (no Select from store rates); anything that does not match a row is collected under All other shipping methods

Cheapest eligible shipping stays first

Shopify checkout expects the cheapest eligible normal shipping option to remain the default first option. To stay aligned with that checkout behavior, Payflow keeps the cheapest shipping rates first even when you manually reorder other delivery methods. If multiple rates share the lowest price, Payflow keeps those tied cheapest rates ahead of paid rates; you can still order the tied cheapest rates relative to each other.

Choose Manual. Add one row per group and set each row to Contains text, Text does not contain, Equals to, or a price target so matching rates are grouped together, then drag rows to set priority — anything that does not match a row is collected under All other shipping methods. Typical patterns: put Cash on delivery (or a carrier keyword) near the top, move all free rates together, then everything else; repeat for more groups if needed.

Manual shipping order: rates containing a phrase first, then all other methods

Preview and matching shipping rates

The preview panel shows how your actions apply to shipping rate names before you save. It mirrors what customers see once rates are resolved for a cart.

• Store rates targets rates from Shopify admin → Settings → Shipping and delivery, using the configured names. Used for Hide and Rename only — not for Reorder → Manual.
• Text contains, Text does not contain, and Equals to compare against the titles Shopify exposes at checkout.
• Price targets compare against the actual shipping rate amount Shopify exposes at checkout. Use Free shipping (price is 0) for rates that are actually free, or Price equals / at most / at least / between for specific price bands.

Price preview

Price-based matches are evaluated at checkout. The preview can list your stored shipping rate names, but Shopify does not provide live checkout quote prices in the admin preview.

Dynamic badge

The preview tags checkout-generated or app-driven rates with a Dynamic badge. These rates cannot be chosen under Store rates — use text modes and match the title the shopper sees. Some apps surface one label in the preview while checkout returns several different rate titles; always match the real checkout strings.

Preview list of shipping methods with a Dynamic badge on a checkout-generated rate

For text-based targeting, the preview lists which rate titles matched each keyword. A No match line may appear even though your store has dynamic rates that will match at checkout.

Preview: several rates matched by keyword; another shows no match with a note about dynamic checkout names

Names, translations, and checkout

Admin names are the starting point for Store rates, but translations and Markets can change the checkout label. When a rule does not fire as expected, compare your match string to a real checkout for that address and cart. Dynamic rates have no admin row — only the checkout label exists.

If you still cannot target a rate reliably, contact us.

Conditions and multiple actions

Delivery Customization uses the same condition builder, AND/OR logic, condition sets, and multi-action rules as Payment Customization. For full details, see:

• Conditions — the + Add AND condition and + Add OR group buttons, condition categories, and condition sets
• Multiple actions in one customization — when to combine actions vs split into separate rules

Hide with rename or re-order on the same rate

Hide together with Rename or Re-order on the same shipping rate is usually a bad fit: if Hide runs, the customer does not see that rate. Use separate customizations when you need to hide in one situation and rename or reorder in another.

Stay within Shopify’s limit

Shopify allows 25 active delivery customizations per store across all apps. See Limitations.

Related

Hide shipping by cart weight Hide carrier or pattern-matched rates when total weight reaches a threshold.

Rename shipping for B2B or tagged customers Different rate labels for wholesale, B2B, or tagged customers.

Show or hide shipping by customer tag Wholesale-only rates, VIP shipping, or discount-triggered visibility.

Cash on Delivery setup COD payment, shipping-rate fee, and COD Setup in one place.