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Duplicate, Export & Import Customizations

More actions — duplicate, export, replicate, and the rest — is available on the saved customization page when you open a rule, and from the dashboard table (each row’s menu) without opening the editor first.

Open More actions from either place to see:

ActionWhat it does
Set as inactive / Set as activeToggles whether the rule runs. For an active rule, the menu shows Set as inactive; for an inactive rule, it shows Set as active. Nothing is deleted.
DuplicateCreates a second customization of the same type (Payment, Delivery, etc.) with the same configuration. Edit the copy independently.
ReplicateCopies conditions and their values to the other type (menu: Replicate as shipping customization from Payment, or Replicate as payment customization from Delivery). You still choose payment method names or shipping rate names for Hide / Rename / Re-order — those strings differ between layers.
ExportDownloads the customization as a JSON file — archive, share, or Import existing to load it again.
DeleteRemoves the customization permanently.

Use Duplicate when you want two similar rules of the same kind — for example a second Payment Customization with a small change — without rebuilding conditions from scratch.

More actions menu with Duplicate highlighted
More actions menu with Duplicate highlighted

Replicate mainly copies conditions and their values into a new customization of the opposite type. It does not carry over which payment methods or shipping rates you target — names and picker options differ between Payment and Delivery — so you must enter or select the right payment method or shipping rate labels for Hide, Rename, or Re-order in the new editor.

The menu label depends on where you start:

  • From a Payment CustomizationReplicate as shipping customization → new Delivery Customization with the same conditions; add delivery actions (for example Hide on specific shipping rates).
  • From a Delivery CustomizationReplicate as payment customization → new Payment Customization with the same conditions; add payment actions (for example Hide on Cash on Delivery).

Use it when totals, country, cart contents, or other rules should line up on both payment methods and shipping — not only one side. A common pattern with Cash on Delivery Setup is hiding COD as a payment method and also hiding the COD shipping rate that carries the fee, so shoppers cannot pick the rate on ineligible carts.

More actions menu with Replicate highlighted
More actions menu with Replicate highlighted

Export saves the rule as a JSON file. Import existing on the Payflow dashboard reads that same format: choose the file and Payflow recreates the customization. That is useful for copying the same rules to another store, for backups, or for advanced workflows where a developer edits the JSON before import. Create customization still starts a blank rule from scratch.

More actions menu with Export highlighted
More actions menu with Export highlighted

Import existing and Create customization sit above the dashboard table of saved customizations.

Payflow dashboard: Import existing and Create customization buttons
Payflow dashboard: Import existing and Create customization buttons