Contact Support & Share Function Logs

Our customer support is available via the in-app chat widget. Support is generally available only during weekdays from 9 to 5 PM UK time.

Note

Our support team works on a best-effort basis unless you are using our paid subscription plan. Please be aware that our customer support may be limited for stores on the free plan.

To help speed your query, please send as much relevant information as possible, including screenshots.

If you wish to contact us via email, please send your questions to help@appfleece.com.

If you have a support request, we might ask for permission to access your store or to share function logs with us.

Store access

We will send you a request for partner access. You can accept it in either of these ways:

• Email — Shopify sends a message to your store’s contact email with a link to grant access.
• Users and permissions — In Shopify admin, go to Settings → Users and permissions. The request appears under our partner organization name, Appfleece.

Share function logs

1. Go to Settings - Apps and sales channels and open Payflow
2. Scroll down and click on Share logs under Share function logs

Payflow app settings: Share function logs section with Share logs button